Analytical and creative problem solver who loves the startup grind.
Passionate about building efficient and automated processes.
Doer.
Sarah lives in New York and works in Operations at Boombox (Atomic). π
In her free time, sheβs Bringing Snail Mail Back at Davie Co. π
Previously:
UNC Chapel Hill 2019 grad π
Venture for America Detroit fellow π‘
Ash & Erie clothes for short kings π
Davie Co.
Co-Founder
2020 β Present
Founded Davie Co. with my best friend Vic.
We design, write, and mail cards for businesses and individuals alike.
Venture for America
Fellow & Detroit Entrepreneurship Co-Lead
2019 β Present
Selected for a 2-year fellowship that connects recent college graduates to startups in emerging cities.
As Detroit Entrepreneurship Co-Lead, I plan and facilitate monthly programming for Fellows, including Ideation Sessions, a Rocket Mortgage Demo Day Virtual Watch Party, and more.
I implemented a monthly Accountability Meetup where Fellows share progress, soundboard, and ideate with one another on their ventures, side projects, and goals.
Ash & Erie
Marketing, Customer Support, and Fulfillment Operations Manager
2019 β 2021
Clothes for short men 5β8β and under.
See my Portfolio for more.
Marketing:
Built a KPI dashboard on Excel to track all of our reporting metrics including CAC, ROAS, and contribution margin across channels.
Ran all of our social media accounts @ashanderie.
Created emails, paid ads, social content, and website graphics in Adobe Suite (Photoshop, Illustrator, Premiere Pro, and InDesign).
Led growth experiments across paid media, CRO, email, referral, and Try-Before-You-Buy marketing.
Launched viral stunt shortkingdating.com securing placements in InsideHook, AskMen, and Cosmo.
Customer Support & Fulfillment Operations:
Implemented 150 Zendesk macros (from 30 macros) that decreased first response times by 35% (24 to 16 hours).
Hired, trained, and managed 2 agents in responding to over 800 customer/month on Zendesk, chat, phone, and social; processing refunds; and more.
Established processes and automations to make support and fulfillment ops more efficient using Excel and Monday.com.
Worked with fulfillment center to ensure all orders are shipped within SLA, solve any backorder issues, and get reimbursed for errors.
Completed International Shipping Analysis to save $2k+ in shipping costs monthly.
Managed inventory levels and order fulfillment supplies such as package inserts, bags, and more.
Ran Support and Fulfillment Operations by myself after COVID-related layoffs.
Things I Love
πββοΈ Training for a marathon. Location and date TBD, send recommendations!
π―ββοΈ Hanging out with friends.
π Spreadsheets!
π΄π»π΅π»π©π»π§π»π§π»πΆπ» My family. Iβm the baby of 4 daughters with twins in the middle.
π― Hygge: candles, fireplaces, dinners with friends.
π· Traveling. But until then, wearing a mask.